Introduction
At Signage Kraft, we strive to ensure customer satisfaction with every purchase. This Refund and Cancellation Policy outlines the terms under which refunds and cancellations are accepted.
Order Cancellations
Orders can be canceled within 24 hours of placement without any penalty. To cancel an order, please contact us immediately at anshu.juneja18@gmail.com. After 24 hours, cancellations may not be possible if the production process has already begun.
Custom Orders
Due to the personalized nature of custom-built signages, cancellations and refunds are not available once production has started. However, if you identify any issues with the approved design, please contact us promptly to discuss potential solutions.
Refund Policy
Refunds are only available for standard products that are defective or damaged upon delivery. To request a refund, please contact us within 7 days of receiving the product with photographic evidence of the defect. Approved refunds will be processed within 14 business days and issued to the original payment method.
Non-Refundable Items
Custom-built signages, digital downloads, and any products that have been altered or customized according to your specifications are non-refundable.
Exchange Policy
If you receive a defective or incorrect item, we will arrange for an exchange at no additional cost to you. Please contact us within 7 days of receiving the product to initiate an exchange.
Contact Us
For any inquiries regarding refunds or cancellations, please contact us at anshu.juneja18@gmail.com.